Global Live Chat Usage Statistics and Market Share

We are tracking usage statistics and market share of 64 web technologies in Live Chat. In September 2023 the most popular web technology in Live Chat is Intercom with 29% market share. In second place there is Tawk.to with 16% market share. After that there are Zendesk Chat with 8%, HubSpot Chat with 5% and LiveChat with 5% market share. Top 5 web technologies together have 63% market share. The remaining 59 web technologies in Live Chat have a combined market share of 37%.

Live Chat Market Share in September 2023
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About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 64 different technologies in Live Chat.

There are 769,683 websites using Live Chat in out database.

Live Chat Usage Statistics and Market Share in September 2023
Technologies in Live Chat
  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • Tawk.to Tawk.to

    Tawk.to is a free live chat software to chat with visitors on your website.

  • Zendesk Chat Zendesk Chat

    Zendesk Chat is a live chat and communication widget.

  • HubSpot Chat HubSpot Chat

    HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.

  • LiveChat LiveChat

    LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

  • Smartsupp Smartsupp

    Smartsupp is a live chat tool that offers visitor recording feature.

  • Tidio Tidio

    Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

  • Crisp Live Chat Crisp Live Chat

    Crisp Live Chat is a live chat solution with free and paid options.

  • Drift Drift

    Drift is a conversational marketing platform.

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • Pure Chat Pure Chat

    Pure Chat is a live chat solution for small to mid-sized teams.

  • Podium Podium

    Podium is a customer communication platform for businesses who interact with customers on a local level.

  • ManyChat ManyChat

    ManyChat is a service that allows you to create chatbots for Facebook Messenger.

  • Chatra Chatra

    Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.

  • Olark Olark

    Olark is a cloud-based live chat solution.

  • Freshchat Freshchat

    Freshchat is a cloud-hosted live messaging and engagement application.

  • LivePerson LivePerson

    LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

  • Envybox Envybox

    Envybox is a multiservice for increasing sales.

  • LiveAgent LiveAgent

    LiveAgent is an online live chat platform. The software provides a ticket management system.

  • SnapEngage SnapEngage

    SnapEngage is a live chat solution that caters to businesses across various industries.

  • LiveZilla LiveZilla

    LiveZilla is a web-based live support platform.

  • Pipedrive Pipedrive

    Pipedrive is a cloud-based sales CRM.

  • JivoChat JivoChat

    JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.

  • GoSquared GoSquared

  • MyLiveChat MyLiveChat

    MyLiveChat is a live chat developed by CuteSoft.

  • Helpscout Helpscout

    Helpscout is a customer service platform including email, a knowledge base tool and live chat.

  • Yandex.Messenger Yandex.Messenger

    Yandex.Messenger is an instant messaging application.

  • Czater Czater

    Czater is an live chat solution with extended CRM and videochat features.

  • Gorgias Gorgias

    Gorgias is a helpdesk and chat solution designed for ecommerce stores.

  • Comm100 Comm100

    Comm100 is a provider of customer service and communication products.

  • Raychat Raychat

    Raychat is a free customer messaging platform.

  • Chaport Chaport

    Chaport is a multi-channel live chat and chatbot software for business.

  • Facebook Chat Plugin Facebook Chat Plugin

    Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.

  • Ada Ada

    Ada is an automated customer experience company that provides chat bots used in customer support.

  • Chatwoot Chatwoot

    Chatwoot is a customer support tool for instant messaging channels.

  • Bold Chat Bold Chat

    BoldChat is a live chat platform.

  • Callbell Callbell

    Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.

  • Re:amaze Re:amaze

    Re:amaze is a multi-brand customer service, live chat, and help desk solution.

  • Oct8ne Oct8ne

    Oct8ne is a visual customer service software.

  • Trengo Trengo

    Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.

  • Zendesk Zendesk

    Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.

  • WidgetWhats WidgetWhats

    WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.

  • Apple Business Chat Apple Business Chat

    Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.

  • Kustomer Kustomer

    Kustomer is a CRM platform.

  • LiveHelp LiveHelp

    LiveHelp is an online chat tool.

  • UserLike UserLike

    Userlike is a cloud-based live chat solution that can be integrated with existing websites.

  • Gladly Gladly

    Gladly is a customer service platform.

  • Goftino Goftino

    Goftino is an online chat service for web users.

  • yellow.ai yellow.ai

    yellow.ai provides chatbot and automation services.

  • Chekkit Chekkit

    Chekkit is an all-in-one review, messaging, and lead inbox software.

  • Rocket.Chat Rocket.Chat

    Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.

  • Solvvy Solvvy

    Solvvy provides live chat and chatbot services.

  • Haptik Haptik

    Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.

  • Instabot Instabot

    Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.

  • Verloop Verloop

    Verloop is provider of conversational AI platform for customer support automation.

  • Dotdigital Chat Dotdigital Chat

    Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.

  • Imber Imber

    Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.

  • Octane AI Octane AI

    Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.

  • Kapture CRM Kapture CRM

    Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.

  • Aircall Aircall

    Aircall is a cloud-based phone system for customer support and sales teams.

  • HappyFox Live Chat HappyFox Live Chat

    HappyFox is a help desk ticketing system that is hosted on cloud, supporting multiple customer support channels like email, voice and live chat.

  • Rotic Rotic

    Rotic is a conversion chatbot that answers questions, captures contacts, and books meetings.

  • Help Scout Help Scout

    Help Scout is a customer service platform including email, a knowledge base tool and live chat.

  • Jitsi Jitsi

    Jitsi is a free and open-source multiplatform voice (VoIP), videoconferencing and instant messaging applications for the web platform.

Live Chat Market Share History in Last 12 Months
Technology November 2022December 2022January 2023February 2023March 2023April 2023May 2023June 2023July 2023August 2023September 2023
Intercom28.37%28.34%28.38%28.51%43.60%28.74%28.87%29.30%29.52%29.57%28.58%
Tawk.to18.99%18.87%18.61%18.43%27.80%18.02%17.73%16.96%16.37%16.23%16.36%
Zendesk Chat9.48%9.39%9.21%9.10%13.69%8.83%8.60%8.10%7.73%7.65%7.69%
LiveChat6.48%6.42%6.28%6.19%9.31%6.03%5.93%5.63%5.43%5.39%5.42%
HubSpot Chat5.54%5.59%5.70%5.81%8.95%6.07%6.16%5.97%6.00%6.04%6.10%
Smartsupp4.69%4.74%4.80%4.80%7.30%4.80%4.85%4.93%4.95%4.96%5.05%
Drift3.52%3.51%3.51%3.50%5.33%3.47%3.47%3.45%3.44%3.44%3.49%
Tidio3.58%3.63%3.69%3.69%5.60%3.67%3.66%3.60%3.56%3.57%3.61%
Crisp Live Chat3.23%3.30%3.37%3.37%5.12%3.38%3.37%3.44%3.47%3.47%3.53%
Pure Chat2.68%2.67%2.67%2.65%4.02%2.62%2.62%2.64%2.66%2.67%2.72%
ManyChat1.71%1.71%1.72%1.72%2.60%1.70%1.69%1.69%1.68%1.68%1.71%
Podium1.64%1.63%1.62%1.63%2.48%1.65%1.65%1.76%1.79%1.80%1.84%
Chatra1.28%1.29%1.32%1.32%2.01%1.32%1.32%1.35%1.36%1.36%1.39%
Freshchat0.93%0.93%0.91%0.90%1.36%0.88%0.87%0.86%0.84%0.84%0.85%
Salesforce Service Cloud0.83%0.83%0.85%0.86%1.32%0.87%1.17%1.92%2.63%2.77%2.93%
LivePerson0.77%0.76%0.75%0.76%1.17%0.77%0.77%0.78%0.78%0.77%0.78%
LiveAgent0.64%0.64%0.64%0.63%0.95%0.62%0.62%0.60%0.58%0.58%0.58%
SnapEngage0.58%0.58%0.58%0.58%0.88%0.58%0.58%0.57%0.56%0.56%0.56%
Helpscout0.53%0.52%0.51%0.49%0.72%0.45%0.44%0.35%0.32%0.31%0.31%
LiveZilla0.51%0.51%0.51%0.51%0.78%0.52%0.52%0.53%0.52%0.52%0.53%
GoSquared0.50%0.50%0.48%0.47%0.71%0.45%0.44%0.40%0.37%0.36%0.36%
Pipedrive0.39%0.40%0.41%0.41%0.63%0.42%0.42%0.44%0.44%0.44%0.45%
JivoChat0.37%0.37%0.39%0.39%0.59%0.40%0.40%0.40%0.40%0.39%0.40%
MyLiveChat0.35%0.35%0.35%0.35%0.53%0.35%0.35%0.35%0.34%0.35%0.35%
Yandex.Messenger0.27%0.27%0.27%0.27%0.40%0.25%0.25%0.25%0.25%0.25%0.25%
Olark0.27%0.28%0.33%0.41%0.73%0.56%0.60%0.92%1.06%1.07%1.11%
Raychat0.23%0.23%0.23%0.23%0.34%0.22%0.22%0.22%0.21%0.21%0.22%
Czater0.23%0.23%0.24%0.24%0.36%0.24%0.24%0.24%0.24%0.24%0.25%
Chaport0.18%0.18%0.19%0.19%0.29%0.19%0.19%0.20%0.21%0.21%0.22%
Bold Chat0.15%0.15%0.15%0.14%0.21%0.14%0.13%0.12%0.11%0.11%0.11%
Envybox0.18%0.21%0.29%0.32%0.59%0.54%0.56%0.58%0.59%0.60%0.61%
Gorgias0.18%0.19%0.23%0.25%0.40%0.29%0.31%0.26%0.26%0.23%0.23%
Ada0.12%0.13%0.13%0.13%0.20%0.13%0.13%0.14%0.14%0.14%0.15%
Facebook Chat Plugin0.12%0.13%0.13%0.14%0.21%0.14%0.14%0.16%0.16%0.16%0.17%
Comm1000.10%0.10%0.11%0.12%0.19%0.14%0.15%0.19%0.21%0.22%0.23%
Callbell0.05%0.06%0.06%0.07%0.11%0.07%0.08%0.09%0.10%0.10%0.11%
UserLike0.04%0.04%0.04%0.03%0.05%0.03%0.03%0.03%0.03%0.03%0.03%
LiveHelp0.03%0.03%0.03%0.03%0.05%0.03%0.03%0.03%0.03%0.03%0.03%
Zendesk0.03%0.03%0.04%0.04%0.06%0.04%0.04%0.05%0.05%0.05%0.05%
Chatwoot0.03%0.03%0.04%0.04%0.06%0.05%0.05%0.05%0.12%0.12%0.11%
Instabot0.02%0.02%0.02%0.02%0.03%0.02%0.02%0.02%0.02%0.02%0.02%
Re:amaze0.02%0.03%0.03%0.04%0.06%0.04%0.04%0.06%0.07%0.07%0.07%
Trengo0.02%0.02%0.03%0.03%0.05%0.04%0.04%0.05%0.05%0.05%0.05%
Oct8ne0.02%0.02%0.03%0.03%0.05%0.03%0.04%0.05%0.06%0.06%0.06%
WidgetWhats0.02%0.02%0.02%0.02%0.04%0.03%0.03%0.03%0.04%0.04%0.04%
Apple Business Chat0.01%0.02%0.02%0.02%0.04%0.03%0.03%0.04%0.04%0.04%0.04%
Kustomer0.01%0.01%0.02%0.02%0.03%0.02%0.02%0.03%0.04%0.04%0.04%
Goftino0.01%0.02%0.02%0.02%0.03%0.03%0.03%0.03%0.03%0.03%0.03%
Solvvy0.02%0.02%0.02%0.02%0.03%0.02%0.02%0.02%0.02%0.02%0.02%
Rocket.Chat0.01%0.01%0.01%0.01%0.02%0.02%0.02%0.02%0.02%0.02%0.02%
Gladly0.01%0.01%0.01%0.01%0.02%0.01%0.01%0.02%0.03%0.03%0.03%
yellow.ai0.01%0.01%0.01%0.01%0.02%0.01%0.01%0.02%0.02%0.02%0.02%
Chekkit0.00%0.00%0.01%0.01%0.02%0.01%0.02%0.02%0.02%0.02%0.02%
Haptik0.00%0.01%0.01%0.01%0.01%0.01%0.01%0.02%0.02%0.02%0.02%
Verloop0.00%0.00%0.00%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%
Imber0.00%0.00%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%
Dotdigital Chat0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.01%0.01%0.01%0.01%
Aircall0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Octane AI0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Jitsi0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Kapture CRM0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%0.00%
Websites using Live Chat in other countries
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.me (Montenegro)
.nl (Netherlands)
.nz (New Zealand)
.se (Sweden)
.tw (Taiwan)
.uk (United Kingdom)
.za (South Africa)
.io (British Indian Ocean Territory)
.ru (Russia)
.au (Australia)
.be (Belgium)
.by (Belarus)
.cz (Czech Republic)
.es (Spain)
.ua (Ukraine)
.cc (Cocos (Keeling) Islands (Australia))
.ai (Anguilla)
.at (Austria)
.cl (Chile)
.cn (People's Republic of China)
.fi (Finland)
.gr (Greece)
.hu (Hungary)
.id (Indonesia)
.ie (Ireland)
.il (Israel)
.in (India)
.ir (Iran)
.mx (Mexico)
.no (Norway)
.pl (Poland)
.pt (Portugal)
.ro (Romania)
.us (United States of America)
.kz (Kazakhstan)
.su (Soviet Union)
.ae (United Arab Emirates)
.ar (Argentina)
.jp (Japan)
.pe (Peru)
.sg (Singapore)
.tv (Tuvalu)
.vn (Vietnam)
.al (Albania)
.cf (Central African Republic)
.cx (Christmas Island)
.do (Dominican Republic)
.ee (Estonia)
.ga (Gabon)
.gg (Guernsey (United Kingdom))
.gq (Equatorial Guinea)
.hk (Hong Kong)
.hr (Croatia)
.im (Isle of Man (United Kingdom))
.is (Iceland)
.kr (South Korea)
.la (Laos)
.lt (Lithuania)
.lv (Latvia)
.ly (Libya)
.ml (Mali)
.my (Malaysia)
.ng (Nigeria)
.nu (Niue)
.pw (Palau)
.sh (Saint Helena)
.si (Slovenia)
.sk (Slovakia)
.so (Somalia)
.st (São Tomé and Príncipe)
.to (Tonga)
.vc (Saint Vincent and the Grenadines)
.ws (Samoa)
.ph (Philippines)
.bg (Bulgaria)
.ec (Ecuador)
.ge (Georgia)
.ke (Kenya)
.lk (Sri Lanka)
.ma (Morocco)
.md (Moldova)
.np (Nepal)
.pk (Pakistan)
.rs (Serbia)
.sa (Saudi Arabia)
.tk (Tokelau)
.tr (Turkey)
.tz (Tanzania)
.uy (Uruguay)
.uz (Uzbekistan)
.ve (Venezuela)
.zw (Zimbabwe)